Refund & Dispute Policy

This Refund & Dispute Policy governs payments made on the WiseDay Concierge platform (the "Service"). By making a purchase, you agree to the terms below. All payments are processed through Stripe.

1. Subscriptions

Monthly subscriptions (WiseDay Pro Search, Business Pro Bundle, City Leaderboard Insights, Business Pro AI Advisor) renew automatically each billing cycle until cancelled. You may cancel at any time from your dashboard or through the Stripe billing portal. Cancellation stops future charges; access continues until the end of the current paid period.

Refunds: Subscription fees are non-refundable except in the case of a billing error or a service outage lasting more than 24 hours. If you were charged in error, contact us within 30 days for a full refund of the erroneous charge.

2. Free Trials

Free trial periods (e.g., the 3-day Business Pro Bundle trial) are provided at no cost. If you do not cancel before the trial ends, your subscription begins and the first paid billing cycle starts. Trial periods themselves are free and require no refund.

3. One-Time Purchases

Digital Parcels

Parcel purchases are final and non-refundable, except where a parcel was purchased erroneously due to a platform error. If you believe a parcel charge was made in error, contact us within 14 days of the charge.

Featured Boost

Featured Boost purchases are non-refundable once the boost period has begun. If a boost was purchased but has not yet been activated, contact us within 7 days for a refund.

Animated Map Marker

Animated Map Marker purchases are non-refundable once the marker has been applied to a business profile. If the marker has not been applied, contact us within 7 days.

4. Donations

Donations to the America 250 Faith & Family campaign are voluntary contributions. One-time donations are non-refundable. Monthly Founding Member donations may be cancelled at any time; charges already incurred are non-refundable. If a donation was charged in error, contact us within 30 days.

5. Marketplace Transactions (Resale & Leasing)

When you sell or lease a digital parcel through the Service's marketplace, platform fees apply as displayed at the time of the transaction. Seller proceeds are disbursed according to the terms shown on the transaction record. Marketplace sales are final once completed.

6. Disputes

If you have a dispute regarding a charge or transaction:

1. Contact us first. We will review your dispute and respond within 5 business days. Many disputes can be resolved through direct communication.
2. Stripe disputes. If we cannot resolve the issue, you may file a dispute through Stripe. We will cooperate with Stripe's dispute resolution process.
3. Chargebacks. We encourage you to contact us before filing a chargeback with your card issuer. Filing a chargeback without first attempting to resolve the issue through the Service may result in account suspension.

7. How to Request a Refund

To request a refund, contact us through the Service's support channels with:

• Your account email address.
• The transaction details (date, amount, product name).
• The reason for the refund request.

Approved refunds are processed back to the original payment method and typically appear within 5–10 business days.

8. Changes to This Policy

We may update this Refund & Dispute Policy from time to time. Changes do not affect transactions already completed before the change takes effect.